The utility industry’s commitment to the environment is stronger than ever, according to customers of the nation’s 140 largest utilities.
Even during pandemic-induced isolation, many pension and non-profit investors still say in-person meetings are most effective for evaluating new asset managers.
Cogent Syndicated’s Customer Effort Index increases to 738, obtaining phone service, making payments and acquiring outage information improved the most.
Escalent Fleet Advisory Hub™ data indicate COVID-19 pandemic did not slow adoption of new technologies among fleets.
Escalent appointed six new VPs, signaling the company’s continued growth and position of strength to help brands navigate industries facing disruption.
Escalent's latest EVForward DeepDive market report outlines the most appealing attributes of Tesla’s product lineup among electric vehicle buyers
New data from Cogent Syndicated find virtual interactions with wholesalers are nearly as effective as traditional interactions, with the added benefit of increased accessibility.
Latest Cogent Syndicated report from Escalent reveals how firms can maximize purchase intent and expand client relationships
Escalent finds utilities that develop digital touchpoints are being rewarded with stronger relationships with their business clients.
Customer engagement with utilities has reached a new high thanks to effective utility responses to challenges posed by the pandemic and economy.
With new RFP activity largely on hold, DC specialists with over $50 million in DC AUM are working overtime to guide their existing clients through the pandemic
Escalent’s Fleet Advisory Hub data reveal actions telematics providers must take to increase adoption and retention
Data indicate significant uptick in new users and ordering frequency among consistent users
Escalent's Christopher Barnes named Researcher of the Year by Quirk's Media.
Paul Hartley will now serve as Escalent's EVP of Sales, and Dyna Boen has been hired as Managing Director of the Consumer, Tech and Telecom divisions.
Latest EVForward™ DeepDive market report from Escalent shows higher concerns over time spent waiting for a charge than the availability of charging stations
Escalent earns two Quirk’s award nominations for outstanding research work out of hundreds of entries
As the battle for electric customers in Texas heats up, consumers are sending a clear message to retail electric providers (REPs): “I need to trust you.”
Escalent launches Brand Authenticity, a new tool that addresses the emergence of authenticity as an increasingly important component of a brand’s strategy, and will host a Brand Authenticity webinar on October 8, 2020.
DC plan participants have shifted their mindset as a result of COVID-19 and are looking to advisors and plan providers for decision-making help.
An increase in customer satisfaction and loyalty for Texas REPs comes at an opportune time: 1 in 4 Texans is shopping for an electric provider.
Latest Fleet Advisory Hub update indicates decision-makers are willing to make big changes to integrate BEVs.
Swift action from utilities as the COVID-19 virus began to grip the nation was greatly appreciated, and needed, by customers.
New Escalent research demonstrates uphill battle automakers face in competing with tech giants and which unique features manufacturers can develop for success.
Local outreach and COVID-19 support have dramatically increased business customers’ trust in utilities.
401(k) plan sponsors are adjusting to massive changes in staffing and assisting remaining employees with short-term financial stress in the wake of the COVID-19 pandemic.
Escalent names the 2020 Most Trusted Utility Brands that have supported their customers through an unprecedented crisis
A new perspective on the idealized autonomous vehicle (AV) experience, from comfort with various levels of AVs to expectations regarding the likely winners of the AV adoption race.
Latest research identifies leaders, challenges, satisfaction and likelihood of long-term sustainability for remote ordering and delivery services
New research suggests willingness to incorporate advanced technologies among fleet operators.
Just in time for the 50th anniversary of Earth Day, customers are scoring their utilities significantly higher on environmental stewardship.
As the world grapples with the COVID-19 pandemic and the implications it has on daily life, utilities are focusing on what they can control—servicing their customers and communities.
Robust platform offers customized insights to automakers and utilities planning for an electrified future.
Latest United States and European data show consumers expect to see improvements in BEV features, range and infrastructure.
In the highly competitive Texas electric market, customers are now less likely to recommend their retail electric provider (REP).
Escalent welcomes two seasoned data analytics professionals to the firm, appointing Nancy Arter as a senior vice president in the Technology & Telecommunications divisions and Keir Lococo as a vice president in the Health division.
Escalent Acquires Javelin Strategy & Research
As satisfaction with service and perception of their utility as a trusted energy adviser builds, business customers are engaging more with their utility.
Although utility customers are highly satisfied with service this year, ratings for enhanced utility offerings have dropped.
Superior client service and value-added benefits are even more important than razor-thin fees in the highly commoditized recordkeeping business.
A study outlining consumer awareness of and interest in 5G bandwidth technology and product offerings.
Escalent study identifies gamer habits and preferences that will determine the direction and future of video gaming.
A Decline in Brand Trust Drives Texans to Switch REPs
CIO Sharna Morelli has decided to retire, and John Sivak has been promoted to SVP and will lead the firm’s IT division from the Livonia, MI headquarters.
Escalent offers a road map for companies to avoid customer churn through transparent, repeated communications.
To win rollover IRA dollars, financial firms should zero in on Millennials and harness the influence of advisors to capture former ESRP assets.
New study offers a view of consumer pain management and the alternatives to opioids that patients are willing to consider.
Stec will lead Escalent’s finance, accounting, contracts, and legal functions and will work out of the Livonia, MI headquarters.
2019 marks the first year that advisors report consolidating the number of ETF providers they use
Carpenter will lead business development planning for the European office and integrate its efforts with similar work being done globally across Escalent.
New report exploring consumer attitudes – from fear to excitement – regarding the adoption of autonomous vehicles (AVs).
New study offers digital financial services industry a deep look into causes of growth slump and highlights potential solutions
As business owners articulate a positive outlook on their local economies, an opportunity is opening for utilities to step in as trusted business advisors.
DC plan sponsors value trustworthiness the most when considering a provider—even more so than fees, investment flexibility and product innovation.
Stronger Community and Communication Skills are Building Utility Trust - 32 Utilities Named Most Trusted Brands
Leading Human Behavior and Analytics Firm Brings Clients Unique Perspectives to Drive Their Businesses Forward
An experienced automotive consultant, Mike Dovorany joins our ever-growing Automotive Team as vice president in our Irvine, CA office.
Renewable energy is now the dominant customer choice for the nation's power supply. Over 40% of consumers now prefer renewable utility generation as a first or second choice compared with just 25% last year.
Demand for active fixed income is on the rise in the institutional market, and PIMCO is not the only firm that's poised to benefit.
Utility customers derive a huge 94% of their satisfaction from the amount of effort they exert to do business with their utility, and yet the industry average Customer Effort index score is a moderate 730 on a 1,000-point scale.
Financial advisors looking to invest client assets in annuities rank Jackson National, Lincoln Financial Group and Pacific Life in their top five across three types of annuities. However, the leader and subsequent rankings vary by product category, as advisors are influenced by different factors when considering each product type.
Despite a two-point drop in the average net promoter score (NPS) of Texas retail electric providers (REP), five REP standouts post NPS of at least twice the market average.
Despite the strength and fit of an investment strategy, an asset manager's marketing and sales teams can make or break institutional success.
Signaling the need for a shift in utility priorities, 65% of businesses would like their utility to invest in activities that support building local communities and energy consumption management programs, while 62% of businesses do not believe utility investments toward improving reliability or service operations are a priority.
Thirty-three utilities have been designated 2018 Customer Champions among residential customers, an annual honor given to gas, electric and combination utilities that exhibit exceptional performance in Brand Trust, Service Satisfaction and Product Experience.
DC advisors are managing fewer plans, on average, but as the asset size of those plans is trending higher, it's impacting the support they need.
Vanguard, Fidelity and PIMCO earn the strongest purchase consideration from RIAs, one of the only advisor segments that's growing, again this year. Despite a heightened industry focus on targeting this elite group, Charles Schwab Investment Management is the only firm to achieve a significant increase in purchase consideration.
Texas retail electric providers (REPs) are hitting a home run when it comes to brand trust. Market Strategies announces nine Texas REPs as Most Trusted Utility Brands for 2018.
In the highly competitive 401(k) market, it's tempting for plan providers to aim for mega plan conversions. However, new data suggest that plan providers would be better off focusing sales efforts on small and mid-sized plans.
Stephan Schroeder, an experienced automotive specialist, joins our ever-growing Automotive Team as vice president of business development.
New research reveals that millennial women, despite their own uncertainty, outperform millennial men in their knowledge of financial and insurance terms.
The merger is part of an acquisition of both firms by STG, a Palo Alto, California-based private equity firm.
Morpace won the Smart Community Prize for our DataDialogue | Park app concept to help long-haul truck drivers find parking.
DataDialogue| Pulse, Powered by Morpace, designed for fleet professionals to improve corporate profitability, was unveiled at Geotab Connect, in Toronto, Canada, from June 11, 2018 to June 13, 2018.
Morpace Senior Director of Client Services Greg Swando will moderate a consumer panel on “Beyond Early Adopters – Driving EVs Into The Main Stream” on June 7, 2018.
According to the latest data from Cogent Reports , ETF providers are poised to capture a bigger slice of affluent investors' assets
Comcast launched Xfinity Mobile in May 2017, and it's clear that its venture into the coveted “Quad Play” space is paying off, both as a wireless service and as a tool that enhances Comcast's core Xfinity Internet and TV businesses.
Morpace Automotive Vice President Dania Rich-Spencer presents “Improving Asset Utilization & Profitability for a Long-Haul Trucking Company” at Wayne State University Big Data & Business Analytics Symposium on March 23, 2018.
New study finds consumers who understand IoT technologies want more regulation. The study identifies diverging points of view between two emerging groups of consumers and workers in the IoT market.
Market Strategies International uncovers the motivation for choosing a credit card when considering which rewards are offered.
Mike Dovorany will share consumer insights gleaned from Escalent’s EVForward™—the largest EV study of the next generation of EV buyers—with the American Gear Manufacturers Association as they work to move forward in this space and navigate the paradigm shift in automotive manufacturing.