News

Recent data from C Space underscore the opportunity for organizations to better communicate the use of AI and its benefits.

Escalent’s new Fleet Advisory Hub report reveals that fleet decision-makers require substantial proof of the benefits of adopting BEVs before committing to the significant investment needed for a fleet-wide BEV transition

Escalent recognizes six utilities as the 2023 Most Trusted Brands among Texas REPs for offering ongoing value to customers in challenging times

Latest DC Participant Planscape™ report from Escalent shows gaps in confidence levels, need for enhanced financial wellness programs and retirement income solutions

Latest Escalent EVForward data reveal which automotive, charging and technology brands influence BEV decision-making

Arundhati Mehrotra will lead Escalent’s delivery team of 550+ research and advisory professionals in India, China and the Philippines.

The award honors the Escalent team for its achievement using innovation to unlock insights about consumer or business trends.

A new report from Cogent Syndicated shows fee-conscious advisors are increasingly turning to Exchange-Traded Funds and decreasing their allocations to mutual funds.

New EVForward study findings highlight the growing importance of connected car technology for EV buyers.

Escalent Recognizes 42 Utilities as 2023 Most Trusted Residential Utility Brands

New report from Cogent Syndicated shows retirement plan sponsors facing more cost pressures than ever, posing an opportunity for digital recordkeepers to solve a need and unexpectedly disrupt the market.

Data from Escalent’s new Fleet Advisory Hub study indicate 2023 is the “Year of the Rebound” for fleet technologies, revealing an increased market readiness for key, emerging fleet technologies.

Data from our new one-of-a-kind market research study Connectivity Forward identifies consumer views and attitudes towards future connected vehicle services, the people who are most likely to buy them, and the vehicle connectivity feature themes that resonate the most.

Chris Barnes will lead a global team of executives to grow their sector’s business and profitability and build long-lasting relationships with clients.

The latest Fleet Advisory Hub™ report shows state of connected services, decision-making process, need for security

US Institutional Investor Brandscape report from Escalent shows barriers to ESG investing, impact of anti-ESG movement in the institutional market

Escalent recognizes 30 utilities as Environmental Champions in honor of Earth Day 2023

Top data analytics and advisory firm Escalent announces it has acquired C Space and Hall & Partners.

A new Cogent Syndicated report from Escalent shows 70% of advisors are using alternative investments in their clients’ portfolios.

Escalent's latest EVForward study has uncovered how BEV design drives emotional reactions that influence purchase consideration, by employing our proprietary, data-driven methodology Evoke.

This year, advisors are more focused on value for the money and trustworthiness of annuity providers, placing less emphasis on product innovation

New findings challenge prevailing perceptions around electric vehicle range and highlight the ease and reliability of ownership

Escalent is proud to recognize our very own Ben Lundin as a 2023 GreenBook Future List honoree as well as Allie Dautrich, Frankie Lipinski and Nick Costa as nominees

Escalent's new Cogent Syndicated report reveals a halt in ESG investment growth projections from financial advisors despite affluent investors continuing to indicate interest

Dealerships are missing the opportunity to advance BEV adoption by not educating fleet customers on available funding for fleet electrification, according to our new Fleet Advisory Hub study

Escalent Names 15 Utilities as 2022 Business Customer Champions

Escalent Names 37 Utilities as 2022 Customer Champions

Escalent’s latest EVForward Europe findings show a shift to aspirations and emotional factors, not environmental benefits, motivating BEV purchases

Latest Cogent Syndicated report among retirement plan advisors finds that Empower is steadily growing it's brand awareness and using advisors as a lynchpin to gain traction in the DC ecosystem.

Escalent's union with Rhein Associates and Work Truck Solutions creates first-ever commercial vehicle demand, supply and inventory data analytics and advisory powerhouse

Escalent's Tech TrustBuilder is a scientifically-validated framework that measures trust in technology to help brands build bonds with people

Latest Cogent Syndicated DC Participant Planscape™ report from Escalent shows financial wellness offerings better prepare participants for retirement

Escalent names the 2022 Most Trusted Brands among Texas REPs

Latest Escalent EVForward data show the role consumers want dealerships to play in electric vehicle shopping, ownership

Latest Cogent Syndicated Advisor Brandscape® report shows financial advisors growing increasingly pessimistic about the US economy

Retailers face an uphill battle as low consumer confidence levels are expected to impact 2022 holiday shopping and travel plans.

Laura Lopez will lead Escalent's global team of HR professionals to ensure best-in-class talent strategies and attract, recruit and retain a diverse workforce.

Latest Escalent EVForward data provide insight into vehicle shopper decision-making, steps for success in BEV adoption

Escalent announces 16 utilities as 2022 Trusted Business Partners

Escalent's ISO/IEC 27001 certification is one way we maintain rigorous vigilance on the global regulatory landscape

Escalent Names 39 Utilities as 2022 Most Trusted Brands

Latest Escalent EVForward data show new car buyers are more likely to purchase an electric vehicle from familiar, traditional brands, though many are undecided

Latest findings from 2022 US Institutional Investor Brandscape report identifies key trends in investment strategy and asset manager selection, use and loyalty

The latest Fleet Advisory Hub report shows fleet decision-makers are pausing strategic investments as they grapple with supply chain constraints and economic uncertainty

Escalent Names 31 Utilities as Environmental Champions for their strong environmental stewardship

Expansion reflects continued growth and development of Escalent’s automotive and mobility research practice

Escalent Names 35 Utilities as the Easiest to Do Business With

Escalent acquisition of Mercator Advisory Group creates payments advisory powerhouse to be led by Javelin Strategy & Research

New Cogent Syndicated study finds highly underserved market and unique opportunity for annuities providers

Latest Fleet Advisory Hub report shows connected technology growth will rely on providers building trust in data security and demonstrating value to smaller fleets

Third-party model portfolio use is growing among entrenched and active users, with few new advisors implementing the tool into their strategies

Among business customers, utilities now tie with other premier business service providers, such Google and Amazon, for having the most engaged relationships.

The utility industry’s focus on its customers, communities and the environment throughout the pandemic has elevated its customer engagement, a critical factor in growing company value and influencing energy customer behaviors.

New financial services market research from Cogent Syndicated finds the leaders in defined contribution provider brand equity

With many fleet leaders replacing their vehicles over the next three years, manufacturers and service providers must address EV adoption hurdles to seize the opportunity

Escalent EVForward segmentation shows high degree of interest, low likelihood of adoption among car shoppers in five most populous European countries

This year, there is a staggering 130-point gap in Net Promoter Scores (NPS) between the highest- and lowest-scoring Texas retail electric providers (REPs).

New data from Cogent Syndicated find that advisors are most likely to have read thought leadership from First Trust, J.P. Morgan and American Funds.

The Advertising Research Foundation honors Merrill & Escalent for industry-leading research in advertising

Latest Escalent EVForward DeepDive report outlines car shopping preferences and unique role dealers can play in EV adoption race

New financial services market research finds that website and online capabilities play a critical role in driving DC plan provider satisfaction.

Healthcare providers believe in the promise of video-enabled telehealth, yet issues with key technical features leave them concerned for the patient experience.

Ford, Tesla score top marks among both light and medium/heavy duty fleets, while startups lag behind

Escalent's latest Consumer & Retail study provides a close look at the trends that will define the crucial 2021 holiday shopping and travel season.

Latest Escalent EVForward segmentation study illustrates importance of battery electric vehicles (BEVs) to OEM product lineups

Trust in Texas retail electric providers eroded in the first half of 2021 as winter storms left customers seeking support beyond standard service

New energy market research from Escalent finds businesses’ trust their utilities significantly more after utilities stepped in to support local economies and communities during the pandemic.

2021 ARF Great Mind Awards honors Escalent team for industry-leading methods and insights

Escalent sought to understand how big tech firms’ stances and business practices may impact brand loyalty and defection among consumers.

Customer trust in utilities spiked to the highest score ever on the Escalent utility Brand Trust Index due to spending roughly 16% more on communications.

Cogent Syndicated research finds plan sponsors are sharpening their focus on reevaluating their investment menus and incorporating financial wellness programs.

Escalent announces it has acquired Grail Insights, creating a seamless flow between primary, secondary, syndicated, and internal business data streams and providing consulting and advisory services from insights through implementation.

Even during pandemic-induced isolation, many pension and non-profit investors still say in-person meetings are most effective for evaluating new asset managers.

Cogent Syndicated’s Customer Effort Index increases to 738, obtaining phone service, making payments and acquiring outage information improved the most.

Escalent Fleet Advisory Hub™ data indicate COVID-19 pandemic did not slow adoption of new technologies among fleets.

Escalent appointed six new VPs, signaling the company’s continued growth and position of strength to help brands navigate industries facing disruption.

Escalent's latest EVForward DeepDive market report outlines the most appealing attributes of Tesla’s product lineup among electric vehicle buyers

New data from Cogent Syndicated find virtual interactions with wholesalers are nearly as effective as traditional interactions, with the added benefit of increased accessibility.

Latest Cogent Syndicated report from Escalent reveals how firms can maximize purchase intent and expand client relationships

Escalent finds utilities that develop digital touchpoints are being rewarded with stronger relationships with their business clients.

Customer engagement with utilities has reached a new high thanks to effective utility responses to challenges posed by the pandemic and economy.

Escalent’s Fleet Advisory Hub data reveal actions telematics providers must take to increase adoption and retention

Data indicate significant uptick in new users and ordering frequency among consistent users

Escalent's Christopher Barnes named Researcher of the Year by Quirk's Media.

Paul Hartley will now serve as Escalent's EVP of Sales, and Dyna Boen has been hired as Managing Director of the Consumer, Tech and Telecom divisions.

Latest EVForward™ DeepDive market report from Escalent shows higher concerns over time spent waiting for a charge than the availability of charging stations

Escalent earns two Quirk’s award nominations for outstanding research work out of hundreds of entries

As the battle for electric customers in Texas heats up, consumers are sending a clear message to retail electric providers (REPs): “I need to trust you.”

Escalent launches Brand Authenticity, a new tool that addresses the emergence of authenticity as an increasingly important component of a brand’s strategy, and will host a Brand Authenticity webinar on October 8, 2020.

DC plan participants have shifted their mindset as a result of COVID-19 and are looking to advisors and plan providers for decision-making help.

Latest Fleet Advisory Hub update indicates decision-makers are willing to make big changes to integrate BEVs.

Swift action from utilities as the COVID-19 virus began to grip the nation was greatly appreciated, and needed, by customers.

New Escalent research demonstrates uphill battle automakers face in competing with tech giants and which unique features manufacturers can develop for success.

Local outreach and COVID-19 support have dramatically increased business customers’ trust in utilities.

401(k) plan sponsors are adjusting to massive changes in staffing and assisting remaining employees with short-term financial stress in the wake of the COVID-19 pandemic.

Escalent names the 2020 Most Trusted Utility Brands that have supported their customers through an unprecedented crisis

A new perspective on the idealized autonomous vehicle (AV) experience, from comfort with various levels of AVs to expectations regarding the likely winners of the AV adoption race.

Latest research identifies leaders, challenges, satisfaction and likelihood of long-term sustainability for remote ordering and delivery services

New research suggests willingness to incorporate advanced technologies among fleet operators.

As the world grapples with the COVID-19 pandemic and the implications it has on daily life, utilities are focusing on what they can control—servicing their customers and communities.

Robust platform offers customized insights to automakers and utilities planning for an electrified future.

Latest United States and European data show consumers expect to see improvements in BEV features, range and infrastructure.

In the highly competitive Texas electric market, customers are now less likely to recommend their retail electric provider (REP).

Escalent welcomes two seasoned data analytics professionals to the firm, appointing Nancy Arter as a senior vice president in the Technology & Telecommunications divisions and Keir Lococo as a vice president in the Health division.

Escalent Acquires Javelin Strategy & Research

As satisfaction with service and perception of their utility as a trusted energy adviser builds, business customers are engaging more with their utility.

Although utility customers are highly satisfied with service this year, ratings for enhanced utility offerings have dropped.

Superior client service and value-added benefits are even more important than razor-thin fees in the highly commoditized recordkeeping business.

Escalent study identifies gamer habits and preferences that will determine the direction and future of video gaming.

A Decline in Brand Trust Drives Texans to Switch REPs

CIO Sharna Morelli has decided to retire, and John Sivak has been promoted to SVP and will lead the firm’s IT division from the Livonia, MI headquarters.

Escalent offers a road map for companies to avoid customer churn through transparent, repeated communications.

To win rollover IRA dollars, financial firms should zero in on Millennials and harness the influence of advisors to capture former ESRP assets.

New study offers a view of consumer pain management and the alternatives to opioids that patients are willing to consider.

Stec will lead Escalent’s finance, accounting, contracts, and legal functions and will work out of the Livonia, MI headquarters.

2019 marks the first year that advisors report consolidating the number of ETF providers they use

Carpenter will lead business development planning for the European office and integrate its efforts with similar work being done globally across Escalent.

New study offers digital financial services industry a deep look into causes of growth slump and highlights potential solutions

As business owners articulate a positive outlook on their local economies, an opportunity is opening for utilities to step in as trusted business advisors.

DC plan sponsors value trustworthiness the most when considering a provider—even more so than fees, investment flexibility and product innovation.

Stronger Community and Communication Skills are Building Utility Trust - 32 Utilities Named Most Trusted Brands

Leading Human Behavior and Analytics Firm Brings Clients Unique Perspectives to Drive Their Businesses Forward

An experienced automotive consultant, Mike Dovorany joins our ever-growing Automotive Team as vice president in our Irvine, CA office.

Renewable energy is now the dominant customer choice for the nation's power supply. Over 40% of consumers now prefer renewable utility generation as a first or second choice compared with just 25% last year.

Demand for active fixed income is on the rise in the institutional market, and PIMCO is not the only firm that's poised to benefit.

Utility customers derive a huge 94% of their satisfaction from the amount of effort they exert to do business with their utility, and yet the industry average Customer Effort index score is a moderate 730 on a 1,000-point scale.

Despite a two-point drop in the average net promoter score (NPS) of Texas retail electric providers (REP), five REP standouts post NPS of at least twice the market average.

Despite the strength and fit of an investment strategy, an asset manager's marketing and sales teams can make or break institutional success.

Signaling the need for a shift in utility priorities, 65% of businesses would like their utility to invest in activities that support building local communities and energy consumption management programs, while 62% of businesses do not believe utility investments toward improving reliability or service operations are a priority.

Thirty-three utilities have been designated 2018 Customer Champions among residential customers, an annual honor given to gas, electric and combination utilities that exhibit exceptional performance in Brand Trust, Service Satisfaction and Product Experience.

DC advisors are managing fewer plans, on average, but as the asset size of those plans is trending higher, it's impacting the support they need.

Vanguard, Fidelity and PIMCO earn the strongest purchase consideration from RIAs, one of the only advisor segments that's growing, again this year. Despite a heightened industry focus on targeting this elite group, Charles Schwab Investment Management is the only firm to achieve a significant increase in purchase consideration.

Texas retail electric providers (REPs) are hitting a home run when it comes to brand trust. Market Strategies announces nine Texas REPs as Most Trusted Utility Brands for 2018.

In the highly competitive 401(k) market, it's tempting for plan providers to aim for mega plan conversions. However, new data suggest that plan providers would be better off focusing sales efforts on small and mid-sized plans.

Stephan Schroeder, an experienced automotive specialist, joins our ever-growing Automotive Team as vice president of business development.

The merger is part of an acquisition of both firms by STG, a Palo Alto, California-based private equity firm.

Morpace won the Smart Community Prize for our DataDialogue | Park app concept to help long-haul truck drivers find parking.

DataDialogue| Pulse, Powered by Morpace, designed for fleet professionals to improve corporate profitability, was unveiled at Geotab Connect, in Toronto, Canada, from June 11, 2018 to June 13, 2018.

Morpace Senior Director of Client Services Greg Swando will moderate a consumer panel on “Beyond Early Adopters – Driving EVs Into The Main Stream” on June 7, 2018.

According to the latest data from Cogent Reports , ETF providers are poised to capture a bigger slice of affluent investors' assets

Comcast launched Xfinity Mobile in May 2017, and it's clear that its venture into the coveted “Quad Play” space is paying off, both as a wireless service and as a tool that enhances Comcast's core Xfinity Internet and TV businesses.

Morpace Automotive Vice President Dania Rich-Spencer presents “Improving Asset Utilization & Profitability for a Long-Haul Trucking Company” at Wayne State University Big Data & Business Analytics Symposium on March 23, 2018.

New study finds consumers who understand IoT technologies want more regulation. The study identifies diverging points of view between two emerging groups of consumers and workers in the IoT market.

Market Strategies International uncovers the motivation for choosing a credit card when considering which rewards are offered.