Amid ChatGPT’s one-year anniversary, results from a new quiz by customer insight and human relationship agency C Space, indicate the average consumer lacks knowledge about the extent to which AI is embedded in their lives, even among those who self-identify as highly knowledgeable of the technology.
Titled “A Reality Check on Artificial Intelligence,” the quiz employed an AI diagnostic tool to gauge perceptions of AI to 500 general population consumers through unaided associations and questions on AI’s values, emotions and societal impact.
Among its findings were two key themes:
While companies are focused on AI innovation, Arjun Chawla, vice president at C Space, says there is an opportunity for companies to educate consumers to build comfort and trust with the technology.
“We saw two emotional responses from respondents: concerned shock or comforted surprise. Companies have the chance to enhance consumer confidence and instill a sense of security regarding the positive aspects of AI applications, so the response is not inherently negative,” said Chawla. “AI is a broad field and has been around for decades, the generative form only recently being popularized by ChatGPT. In general, AI has a lot of friendly uses that enhance our lives and create efficiencies, such as personalization or fielding customer service requests. This most recent data underscore the opportunity for organizations to better communicate the use of AI and its benefits, where applicable.”
To learn more about how companies can educate consumers on AI’s pre-existing and potential roles in your industry, visit cspace.com.
C Space is a global customer insight, strategy and innovation agency building customers into the ways businesses work. Their solutions are tailored to meet specific business needs with a focus on private online communities, co-creation events, workshops and powerful storytelling and insights activation. Escalent acquired C Space in 2023.