New energy industry trends are creating amazing opportunities, from advancements in customer-facing products and services, and growing use of electric vehicles, to clean energy technologies that fuel innovation and new revenue streams. Escalent knows energy inside out. Through primary, secondary and syndicated research, consulting and implementation services, and advanced data analytics, we are so much more than an energy market research firm—we translate data into action to support the energy industry of the future.
Cogent Syndicated Research provides industry-leading competitive intelligence with reports and advisory services that help energy utilities strengthen customer engagement by developing trusted brands and compelling products. Our syndicated studies provide top energy companies with the insights needed to transform their business. But they’re just the beginning. It’s the consulting that helps you implement strategies that grow your business and brand.
Customer needs are changing as fast as the industry itself. Simply meeting service requirements is no longer enough to ensure customer satisfaction. Escalent provides energy market research consulting and advanced data analytics to create actionable segments, build great CX programs, and understand the consumer journey so you can build customer loyalty and expand into additional revenue streams.Show me more
A strong, trusted brand is foundational to establishing an energy company that will thrive in the future. As customers begin to have more than one choice for an energy provider, your brand must stand out. We help you manage your brand wisely, monitor it obsessively, and reveal opportunities to evolve it so you can future proof your most powerful asset.Show me more
As environmental consciousness and clean energy become increasingly important to consumers, customers want new products and solutions. Expanding your offerings to meet these needs is crucial to retaining customers and building loyalty. Leverage data-backed insights to discover new product opportunities, and to develop successful go-to-market strategies.Show me more
Growth in the retail energy market, deregulation, and new clean energy technologies are creating a competitive landscape where once there was none. It’s more important than ever for energy companies to know the ins and outs of their markets. We assess your market and turn competitive intelligence into action, helping you implement winning strategies in a disrupted environment.Show me more
The customer insights team at an energy utility powers up its capacity with an Escalent dedicated team.
The majority of customers don’t care WHY their utility bill has increased; they just care that it HAS increased. What can you do to maintain satisfaction?
Outages are inevitable but they don’t have to negatively impact customer satisfaction or brand perceptions. New report from Cogent Syndicated shows a proactively communicated and resolved outage can build customer loyalty.
Escalent Names 15 Utilities as 2022 Business Customer Champions
Escalent Names 37 Utilities as 2022 Customer Champions
Escalent’s latest EVForward Europe findings show a shift to aspirations and emotional factors, not environmental benefits, motivating BEV purchases