As satisfaction with service and perception of their utility as a trusted energy adviser builds, business customers are engaging more with their utility.
Although utility customers are highly satisfied with service this year, ratings for enhanced utility offerings have dropped.
Superior client service and value-added benefits are even more important than razor-thin fees in the highly commoditized recordkeeping business.
A study outlining consumer awareness of and interest in 5G bandwidth technology and product offerings.
Escalent study identifies gamer habits and preferences that will determine the direction and future of video gaming.
A Decline in Brand Trust Drives Texans to Switch REPs
CIO Sharna Morelli has decided to retire, and John Sivak has been promoted to SVP and will lead the firm’s IT division from the Livonia, MI headquarters.
Escalent offers a road map for companies to avoid customer churn through transparent, repeated communications.
To win rollover IRA dollars, financial firms should zero in on Millennials and harness the influence of advisors to capture former ESRP assets.
New study offers a view of consumer pain management and the alternatives to opioids that patients are willing to consider.
Stec will lead Escalent’s finance, accounting, contracts, and legal functions and will work out of the Livonia, MI headquarters.
2019 marks the first year that advisors report consolidating the number of ETF providers they use
Carpenter will lead business development planning for the European office and integrate its efforts with similar work being done globally across Escalent.
New report exploring consumer attitudes – from fear to excitement – regarding the adoption of autonomous vehicles (AVs).
New study offers digital financial services industry a deep look into causes of growth slump and highlights potential solutions
As business owners articulate a positive outlook on their local economies, an opportunity is opening for utilities to step in as trusted business advisors.
DC plan sponsors value trustworthiness the most when considering a provider—even more so than fees, investment flexibility and product innovation.
Stronger Community and Communication Skills are Building Utility Trust - 32 Utilities Named Most Trusted Brands
Leading Human Behavior and Analytics Firm Brings Clients Unique Perspectives to Drive Their Businesses Forward
An experienced automotive consultant, Mike Dovorany joins our ever-growing Automotive Team as vice president in our Irvine, CA office.
Renewable energy is now the dominant customer choice for the nation's power supply. Over 40% of consumers now prefer renewable utility generation as a first or second choice compared with just 25% last year.
Demand for active fixed income is on the rise in the institutional market, and PIMCO is not the only firm that's poised to benefit.
Utility customers derive a huge 94% of their satisfaction from the amount of effort they exert to do business with their utility, and yet the industry average Customer Effort index score is a moderate 730 on a 1,000-point scale.
Financial advisors looking to invest client assets in annuities rank Jackson National, Lincoln Financial Group and Pacific Life in their top five across three types of annuities. However, the leader and subsequent rankings vary by product category, as advisors are influenced by different factors when considering each product type.
Despite a two-point drop in the average net promoter score (NPS) of Texas retail electric providers (REP), five REP standouts post NPS of at least twice the market average.
Despite the strength and fit of an investment strategy, an asset manager's marketing and sales teams can make or break institutional success.
Mark Carpenter will be speaking at the EV Charging Infrastructure UK 2023 conference in London on August 8, 2023. In his session, Enhancing EV Charging Experience – The “EVForward” Project, he'll share insights from our EVForward study on how the ease of charging influences the perceived practicality of EVs, how to delight customers with proper user experiences, and the roadmap towards “EV-joyment.”