Travel and tourism is a vast and delicate ecosystem. The complexities and interdependencies of the tourism value chain are unique and—as we know all too well—vulnerable to global crises. Airlines, hotels, and destinations are poised for a comeback. So are travelers. But they’re returning to a world profoundly changed. Escalent specializes in tourism and hospitality research, travel behavior, and travel investment strategy in an industry facing profound disruption.
Why we travel is a deeply human question. What do we seek? Is it adventure, culture, luxury? Or is it a post-pandemic craving for a familiar hug or a business handshake? As specialists in human behavior, Escalent provides global tourism and hospitality research, event strategy, and consultative support across the travel and tourism ecosystem.
We help cities, states, and nations position and protect their brand with research and analytics to fuel their destination marketing strategies. Escalent specializes in travel and tourism market research to support airlines, hospitality, online marketplaces, and travel intermediaries. Get the travel insights you need to go forth with confidence.
We’re products of our environment, and what we want from a travel experience is informed by our home base. Destination marketing leaders need a deep understanding of both the destination and the source market. Escalent specializes in market assessments for DMOs. Let us help you build a go-to-market strategy grounded in travel insights.Show me more
A destination is a brand. And travelers are increasingly discerning in their travel decisions. How is your brand positioned alongside other brands within their decision set? Is your messaging resonating? Is it authentic? Escalent helps DMOs, hospitality, and other players within the tourism value chain turn their brand into a magnet for travelers.Show me more
Planning a trip is part of the consumer journey. Your customers’ path to purchase is taking new twists and turns. You need advanced segmentation models and traveler personas to reveal evolving motivations and expectations. We want your visitors to be planning their next trip before they even leave your shores.Show me more
The complexity of the tourism value chain is part of what makes it fragile. Get a clear view of all the links in the chain. We specialize in data integration and visualization that connects the dots across your business. Chart your course to success with business analytics solutions from Escalent.Show me more
Your captain has turned on the fasten seatbelt sign. Travel & Tourism navigates bumpy skies.
Needs and expectations of the business traveler have been radically altered. Faced with an unclear and uneven recovery timeline, learn how the MICE ecosystem is responding.
The customer journey is evolving. Download our guide to boosting customer growth using its award-winning path-to-purchase research.
Escalent's Tech TrustBuilder is a scientifically-validated framework that measures trust in technology to help brands build bonds with people
Escalent's ISO/IEC 27001 certification is one way we maintain rigorous vigilance on the global regulatory landscape
Escalent's latest Consumer & Retail study provides a close look at the trends that will define the crucial 2021 holiday shopping and travel season.