Among business customers, utilities now tie with other premier business service providers, such Google and Amazon, for having the most engaged relationships.
The utility industry’s focus on its customers, communities and the environment throughout the pandemic has elevated its customer engagement, a critical factor in growing company value and influencing energy customer behaviors.
New financial services market research from Cogent Syndicated finds the leaders in defined contribution provider brand equity
2021 Quirk’s Media Awards Recognize Escalent with Groundbreaking Research Project Award
With many fleet leaders replacing their vehicles over the next three years, manufacturers and service providers must address EV adoption hurdles to seize the opportunity
Escalent EVForward segmentation shows high degree of interest, low likelihood of adoption among car shoppers in five most populous European countries
This year, there is a staggering 130-point gap in Net Promoter Scores (NPS) between the highest- and lowest-scoring Texas retail electric providers (REPs).
New data from Cogent Syndicated find that advisors are most likely to have read thought leadership from First Trust, J.P. Morgan and American Funds.
The Advertising Research Foundation honors Merrill & Escalent for industry-leading research in advertising
Latest Escalent EVForward DeepDive report outlines car shopping preferences and unique role dealers can play in EV adoption race
New financial services market research finds that website and online capabilities play a critical role in driving DC plan provider satisfaction.
Healthcare providers believe in the promise of video-enabled telehealth, yet issues with key technical features leave them concerned for the patient experience.
Ford, Tesla score top marks among both light and medium/heavy duty fleets, while startups lag behind
Citing concerns over quality and outreach, customer trust in water utilities lags trust in electric and natural gas utilities.
Escalent's latest Consumer & Retail study provides a close look at the trends that will define the crucial 2021 holiday shopping and travel season.
Latest Escalent EVForward segmentation study illustrates importance of battery electric vehicles (BEVs) to OEM product lineups
Trust in Texas retail electric providers eroded in the first half of 2021 as winter storms left customers seeking support beyond standard service
New energy market research from Escalent finds businesses’ trust their utilities significantly more after utilities stepped in to support local economies and communities during the pandemic.
2021 ARF Great Mind Awards honors Escalent team for industry-leading methods and insights
Escalent sought to understand how big tech firms’ stances and business practices may impact brand loyalty and defection among consumers.
Customer trust in utilities spiked to the highest score ever on the Escalent utility Brand Trust Index due to spending roughly 16% more on communications.
Cogent Syndicated research finds plan sponsors are sharpening their focus on reevaluating their investment menus and incorporating financial wellness programs.
Escalent announces it has acquired Grail Insights, creating a seamless flow between primary, secondary, syndicated, and internal business data streams and providing consulting and advisory services from insights through implementation.
The utility industry’s commitment to the environment is stronger than ever, according to customers of the nation’s 140 largest utilities.
Even during pandemic-induced isolation, many pension and non-profit investors still say in-person meetings are most effective for evaluating new asset managers.
Cogent Syndicated’s Customer Effort Index increases to 738, obtaining phone service, making payments and acquiring outage information improved the most.
Escalent Fleet Advisory Hub™ data indicate COVID-19 pandemic did not slow adoption of new technologies among fleets.
Escalent appointed six new VPs, signaling the company’s continued growth and position of strength to help brands navigate industries facing disruption.
Escalent's latest EVForward DeepDive market report outlines the most appealing attributes of Tesla’s product lineup among electric vehicle buyers
New data from Cogent Syndicated find virtual interactions with wholesalers are nearly as effective as traditional interactions, with the added benefit of increased accessibility.
KC Boyce will share our latest EVForward study findings on the opinions, attitudes, and motivations of future EV buyers as well as what it will take to increase EV consideration and adoption, at the EV Charging Infrastructure Asia-Pacific conference in Singapore on February 8-9, 2023.