In-home ethnographies and detailed customer interviews uncover the need for indirect behavior targeting
We can’t always say why we do what we do—usually because we don’t really know. We just make fast, instinctive decisions based on emotion. Consumer behavior is messy, but it is possible to figure out what motivates people before they buy, when they buy, and after they buy. How? By capturing the physical and emotional engagement people have with a brand.
We are not just acquirers of things. We are people, and we want to be seen as people. Escalent works with you to discover who people are and what drives consumer decisions at the most fundamental levels. We use layered consumer insights to define a journey, tapping into the online and offline triggers that move people from thought to action, as well as fast and slow thinking that includes the locating, exploring and dreaming in which a person engages.
Our consumer journey framework translates this deep understanding into why and how people choose, buy, and rebuy their favorite brands. It’s a proven strategy that has made many of our clients’ brands a hard habit to break.
The consumer journey is a complex decision ecosystem. Our approach dives into consumers’ mindsets, pre-shop behaviors, touchpoints and experiences while shopping, and post-shop behaviors. The process behind our approach includes:
Every journey is different, but the combinations aren’t infinite. It’s all about analyzing touchpoints, triggers, considerations, and decisions to identify the optimal number of consumer behavior patterns you can program against.
Ask about our strategic consumer journey research and consulting.
The growing competition in the life sciences industry makes customer and patient centricity essential for brands. Find out how brands can fuel customer centricity by diving deep into doctor, patient, and HCP behavior and their journey across multiple touchpoints.
Escalent’s EVForward study finds heavy BEV intenders are more familiar with and closer to buying BEVs than average car shoppers due to more everyday exposure.
Escalent’s EVForward Europe study shows a shift to aspirations and emotional factors, not environmental benefits, motivating BEV purchases
Escalent’s latest EVForward Europe findings show a shift to aspirations and emotional factors, not environmental benefits, motivating BEV purchases
Retailers face an uphill battle as low consumer confidence levels are expected to impact 2022 holiday shopping and travel plans.
Among business customers, utilities now tie with other premier business service providers, such Google and Amazon, for having the most engaged relationships.
