EY energy-industry experts and managing directors Barbara Porter and Simon Watson recently joined me for a live webinar. We shared performance and insights on how well the utility industry is engaging customers, what customer engagement looks like now and how to prepare operationally to meet utility customers’ evolving needs. Our information clearly shows that customers believe it is the responsibility of their utility to proactively meet their evolving expectations. To engage customers, utilities need to better understand what customers are expecting of their energy provider, share their values, become energy industry leaders and create an environment for their employees to deliver on those expectations.
If you didn’t join us, you can watch a replay of the data-packed presentation here. Or, keep reading for the
Please feel free to reach out any time to discuss how your company can prepare to engage your customers more effectively given the new world of customer expectations we now are facing.
And for more insights from the webinar, click below to watch a replay.