Cogent Syndicated provides industry-leading, comprehensive insights that strengthen brands and products by focusing on attitudes, behaviors, and the most effective way to influence target audiences.
The topics we cover are responsive to current issues and always align with our expertise of measuring brand awareness, strength, and perceptions; identifying current and emerging industry trends; benchmarking key areas of growth; and providing competitive intelligence.
Engage your customers, benchmark your business and build a franchise that customers want to do business with. Texas REP Trusted Brand provides a comprehensive view into REPs’ relationships with their residential customers and features proprietary metrics which have been proven to deliver true franchise value.
Enhance utility-business relationships through brand trust, product engagement and service excellence with this bi-annual report. Confidently invest in product and service offerings that drive customer satisfaction, engagement and brand value among business customers. Diagnose and understand the opportunities to unlock customer and franchise value to become a utility of the future.
Enhance utility-residential relationships through brand trust, product engagement and service excellence with this bi-annual report. Confidently invest in product and service offerings that drive customer satisfaction, engagement and brand value among residential utility customers. Diagnose and understand the opportunities to unlock customer and franchise value to become a utility of the future.
For utilities, the investment in social media pays off well beyond the number of customers who actually interact via social.
We reflect on utility customer service enhancements that add value to the customer experience, focusing on three trends that can play a key role in strengthening utility customer service.
