Success Stories | Technology

Accelerating revenue growth through market focus and sales enablement

Escalent has helped us do so much more with our own data. Our sales team is now armed with the right materials for the right customers. They are a great ongoing partner.

Business Issue

Accelerate Sales Growth: It’s a familiar mandate. It’s also a daunting mandate when you don’t have the insights to act on your customers’ triggers and barriers. An emerging global leader in cutting-edge application performance monitoring and cloud technology had to accelerate sales growth across international and US markets. This meant defining and sizing the market as well as developing relevant tools and sales support materials to equip account teams in the field. Lack of insights from the internal CRM system only made matters worse for the head of sales.

What We Did

Escalent set to work, building a strategic blueprint for future rollouts across all sales/account teams. We then conducted an in-depth internal audit of past materials, digging for what was already known, and used primary and secondary market research to find the unknowns. Despite huge challenges around data availability and authenticity, we were able to fill in the gaps, developing highly-detailed custom reports on select target markets. Once a robust, standardized market strategy template was in place, we turned our attention to the internal CRM system, with the objective of driving insights around wins/losses at both salesperson and team levels. Identification of key loss triggers helped the team design new sales materials for specific customer pain points, which sales leadership folded into the firm’s sales training.

Result

Escalent identified the priority markets to help get their business pointed in the right direction and provided them with the sales insights necessary to succeed with customers. Escalent has now been working with this client for three years, and in the last fiscal year, their revenue grew 35%. Talk to us about how insights-driven sales enablement can spark sales.

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