Jeffrey T. Johnson is a SVP in the Consumer Goods & Retail division of Escalent with 25+ years of experience leading large, complex research projects in the consumer, tech and telecom sectors. He has led many research programs with telecom and IT professionals and decision makers, gaining insights from those on the front lines and driving strategy. This experience has given him unique insights into product testing, CX and churn tracking, ad tracking, customer touchpoint satisfaction, market and flow share (which led to a co-owned methodology patent), churn, retention, onboarding, NPS, network and overall satisfaction. He has also worked as the account lead for top wireless providers and several household-name consumer and technology clients. Jeffrey is a US Army Veteran and holds a master’s and bachelor’s degree in psychology from Southern Nazarene University. He lives in Oklahoma City with his wife, Missy, and three dogs. The last of their collective eight children is a junior in high school, so empty nesting is right around the corner.
