Thought Leadership

The Rise of the “Trust But Verify” Investor: 2025’s AI Wealth Management Revolution

November 14, 2025

The age of the uncritical investor is over. In 2025, affluent investors are rewriting how they invest—and whom they trust with their investment portfolios. Artificial intelligence (AI) is surging not as a replacement for human advisors but as an essential tool that empowers investors to “trust but verify,” blending digital decision-making with a human safety net like never before.

Are Affluent Investors Using AI to Make Investment Decisions?

This year’s Escalent Cogent Syndicated Investor Brand Builder™ report based on a survey of 5,038 affluent investors reveals that adoption of AI-powered investing tools has soared to 37%, up sharply from 30% last year. Use is highest among young, digitally savvy generations, with 78% of Gen Z and 75% of Millennials now using AI for investment decisions, compared with 40% of Gen X, 23% of 2nd Wave Boomers, and just 7% of 1st Wave Boomers and 6% of the Silent Generation. Notably, AI adoption isn’t limited to self-directed investors—use among those who are advised by an investment representative has jumped from 28% last year to 38%, while self-directed adoption has risen from 27% to 35%. This broad embrace of AI marks both generational shifts and a revolution in how affluent investors make decisions.

Pie chart depicting that 37% of affluent investors use AI in investment decision-making next to a bar chart that breaks down that use by generation, with highest use among Gen Z and Millennials.

Are Affluent Investors Trusting AI Over Advisors?

The short answer? No. Human advice remains central, but “trust but verify” now prevails.

Human financial advisors remain highly relevant. Trust in the investment community is at a record high, with 70% of traditionally advised investors expressing trust in 2025, up from 64% in 2023. Yet, even as trust grows, more investors are double-checking advisor recommendations before acting or doing their own research, often turning to AI and digital tools. At the same time, advised investors are also increasingly likely to accept advisor recommendations. This hybrid approach delivers both reassurance and better outcomes.

Frequent, Satisfying and Impactful: The New AI-Enabled Investment Experience

The impact of AI is not theoretical: 44% of affluent investors’ advisors are already bringing AI-driven ideas to them for consideration; of those, 96% say it has positively affected their investment results. Moreover, the frequency with which investors engage AI for investment activities is rising fast. More than half (53%) of those using AI for investment decisions do so daily (24%) or multiple times per day (28%), underscoring a deep operational integration that goes far beyond surface-level adoption.

Pie chart depicting affluent investor's use of AI with a call out showing that 96% of affluent investors who have an advisor who uses AI are feeling a very positive impact on their investment results.

Key Takeaway: AI Represents Both an Opportunity and Challenge for Every Wealth Provider

AI is not eroding trust in financial advisors, it is redefining and raising the bar for what it means to deliver credible, personalized and validated advice. Investors want the best of both worlds: digital empowerment and human wisdom. Firms embracing this hybrid “trust but verify” landscape are poised to win both next-gen and legacy clients. Those that resist risk getting left behind, as tomorrow’s investors demand transparency, performance and partnership—powered by both people and machines.

Our full Investor Brand Builder™ study provides a clear, comprehensive view of the trends shaping the affluent investor market to help firms uncover new opportunities for growth and enhance profitability. For more information about the report, click below.

Headshot of Escalent's vice president Steve Ethridge
Steve Ethridge
Senior Director, Cogent Syndicated

Steve is a senior director in the Cogent Syndicated financial services division, where he directs affluent investor research and consulting. He has more than 30 years of experience in marketing research and consulting, and more than 15 years in financial services including investment banks, mutual funds, retail and commercial banks, and credit unions. He brings in-depth market research (qualitative, quantitative and mixed method) and strategic marketing experience from a wide range of industries. In addition to running his award-winning research consulting firm for many years prior to joining Escalent, Steve headed market research and customer insights for AutoZone. He has also held the positions of senior manager of brand marketing, research for The Holiday Corporation (Holiday Inns) and its spin-off, Promus Companies (Hampton Inn, Embassy Suites, Homewood Suites and Harrah’s Entertainment), as well as executive associate and client manager with Gallup and vice president and director of market research for Cliff Davis Associates, a national strategic business planning consulting firm specializing in financial services. Steve holds a master’s degree in communication from The University of Memphis and a BBA in marketing management from Ole Miss, and has completed coursework in the master of market research program at UGA.